• Setup guide
• Daily use
• Troubleshooting

E-conomic - Troubleshooting

A sync stops or fails

Check Configuration - Logs: every request is logged with the action and result. Rate limiting is handled automatically with retries - very large fetches simply take time.

Partner push fails with "The group is missing"

Set the E-conomic customer/supplier group on the partner form (Sales & Purchase tab), then push again.

Webhooks stopped arriving

Open the login - Maintenance - Reset webhooks, then generate them again from the Synchronise dialog. Check Notifications for stuck events; each can be re-run.

Data endpoint returns 404

Verify the endpoint's name and secret (Configuration - Webhooks - Data endpoints). After 5 wrong attempts the endpoint blocks itself - open it and use Unblock.

Wrong or missing amounts

Fetch the affected part again from the Synchronise dialog; records update in place by number. The Maintenance dialog can reset fetch markers so entries re-fetch from scratch.